Hard drive failure and the accompanying data loss is an experience that can range from merely frustrating to potentially devastating for your home or small business.
As always, the best protection is to regularly back up your data to an external drive, but even if your data is not backed up, in many cases, it can still be recovered if you take steps to protect your computer and get professional help. Dell offers a hard drive recovery service that can help you get your data back if your drive fails.
Hard drive failure
Your Dell hard drive can fail and cause you to lose data for a number of different reasons. The main ones include:
- Computer viruses
- Physical damage
- Wear and tear
- Accidental deletion of files
- Power surges
- Head stack failures
- Clicking hard drives
- Human error
- Disk reformatting
- Overwritten files
Prosupport Hard Drive Recovery Service
Dell offers its Prosupport Data Recovery Service to help retrieve data for all owners of Dell computers. Dell Prosupport offers:
- Servicing in a clean room environment if needed. Dell offers a dust free clean room environment that meets ISO 14644-1 standards. Dell’s technicians will take your drive apart, examine it and attempt to retrieve your data.
- Possible rebuilding of your drive if necessary to recover your data.
- Options to receive your recovered data in a USB key or USB drive or other external media for easy access.
- All customers receive access to the Dell Data Protection Portal, which allows you to check the status of your data recovery.
- All recovered data will be stored at the recovery lab that services your hard disk for 30 days and then destroyed.
To access the Hard Drive Recovery Service, call Dell’s technical support line when you have a data loss problem or experience drive failure. The technician will evaluate your computer by phone and if you have a problem that is covered by warranty, Dell will send you a new hard drive to replace the damaged one. You can then send your compromised hard drive to Dell for repair. Dell’s data protection Services lab will examine your hard drive and return any data that they can recover to you as soon as possible.
It’s important to keep in mind that Dell is not responsible for any data that is lost. As a customer, it’s your responsibility to make sure that your data is protected and that you back up your files regularly. While Dell will do everything possible to recover your files, in some cases, the data simply cannot be recovered.
Raid data recovery
Dell does not cover data lost in RAID systems, but you can call an independent data recovery company to help retrieve data stored in a RAID array. Dell PowerEdge RAID servers can be vulnerable to the following problems:
- Single Drive Failure. Losing a single drive can result in degraded performance of your RAID 5 configuration.
- Drive Drops. Sometimes these systems can drop two or more drives from the array container, seriously compromising the integrity of your array.
- Reconstruction Problems. Trying to rebuild a drive on your RAID system after you’ve been operating with a failed drive can cause catastrophic failure of your system. It’s important to get professional help if this happens.
It’s important to get professional help if you experience a problem with your RAID array. It’s very difficult to repair the array on your own and any action you take could potentially degrade the array even more. There are a number of data recovery companies out there that can provide RAID array repair for a reasonable cost. They can help you get your data back and get your business or personal use back online.
To give yourself the best possible chance of recovering your data, make sure that you shut down your computer as soon as you can safely do so to prevent any more damage. If you send your hard disk out to be fixed, it’s best to send it in the manufacturer’s original packaging.
If you don’t have the original packaging available, make sure that you ship it in anti-static bag (a freezer bag will do if necessary) and place it in a cardboard box filled with bubble wrap to ensure that it does not shift during transport. Make sure that you don’t use Styrofoam peanuts since they can attract static electricity which could further damage your drive. Remove any accessories or spare parts that you can.